Revenue Operations Manager

About the role

• Abridge was founded in 2018 to power deeper understanding in healthcare. Its AI-powered platform transforms patient-clinician conversations into structured clinical notes in real time, with deep EMR integrations. Linked Evidence and purpose-built, auditable AI connect generated summaries to ground truth so providers can verify outputs.
• The team includes practicing physicians, AI scientists, PhDs, creatives, technologists, and engineers, with offices in San Francisco's Mission District, New York's SoHo neighborhood, and Pittsburgh's East Liberty neighborhood.
• As Revenue Operations Manager, you will be the operational backbone of the Partner Experience (PX) organization, including Partner Success, Clinical Success, Implementation, Support, and PX Ops.
• Own the systems, workflows, and analytics that power PX, including Planhat and Zendesk administration, while aligning post-sale operations with Sales, Marketing, and Finance.
• Partner with leadership to deliver actionable insights, accelerate growth, and optimize the partner journey from implementation through expansion and renewal.
• This is a remote role for applicants in the United States.
• Abridge processes millions of medical conversations each month. Its fast-paced, high-growth environment emphasizes extreme ownership, shared success, continuous growth, feedback, and empathy for clinicians and patients.

Responsibilities

• Serve as administrator and product owner for Planhat and Zendesk, covering health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting.
• Assist with LMS/CMS administration for partner education and enablement, and continuously improve systems to support PX performance.
• Design, refine, quality-assure, and implement workflows that improve efficiency and create seamless handoffs from deal close through implementation, clinical adoption, support, and renewal.
• Develop and maintain reports and dashboards giving leadership real-time visibility into partner health, adoption and utilization, support volume, SLA attainment, and retention trends.
• Translate data into actionable strategies that improve decision-making and operational performance.
• Partner with Finance on renewal and retention forecasting, commission report analysis, and revenue insights aligned with business goals.
• Act as the dedicated operations partner to leaders across Partner Success, Clinical Success, Implementation, Support, and PX Ops, translating priorities into systems, processes, and reporting.
• Represent PX needs in cross-functional RevOps planning with Sales, Marketing, and Finance.

Requirements

• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar SaaS role. Healthcare experience is a plus.
• Extensive experience with Salesforce, Planhat or Gainsight/a similar customer success platform, and Zendesk, plus exposure to LMS/CMS administration. Customer success or support platform administration experience is strongly preferred.
• Strong understanding of go-to-market strategies and metrics influencing Sales, Marketing, and Partner Success.
• Direct experience partnering with post-sale leadership in Customer/Partner Success, Clinical or Implementation teams, or Support, with an understanding of their operational needs.
• Fluency in net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance.
• Exceptional AI and business intelligence experience, including Claude, OpenAI, Excel/Google Sheets, SQL, and business intelligence tools, with the ability to interpret complex data, identify trends, and turn insights into operational plans.
• Proven experience building and maintaining commercial dashboards and reports that support data-driven decisions.
• Demonstrated ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies.
• Excellent project management skills and a history of leading complex initiatives to completion.
• Strong communication and interpersonal skills, including stakeholder influence and cross-team collaboration.
• A proactive, problem-solving mindset focused on continuous improvement and operational scalability.

Benefits

• Flexible work hours, an inclusive culture, ongoing learning opportunities, and support for professional and personal growth.
• 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
• Medical, dental, and vision coverage for full-time employees and their families.
• Monthly HSA contributions for employees choosing a High Deductible Health Plan.
• Generous paid parental leave for full-time employees.
• Family-forming resources and financial support.
• 401(k) contribution matching.
• Tax-free personal device allowance.
• Access to Flexible Spending Accounts and commuter benefits.
• Monthly Lifestyle Wallet contributions for fitness, professional development, coworking, and more.
• Dedicated access to mental health therapy and coaching.
• Paid sabbatical after five years of employment.
• Competitive compensation and equity grants for full-time employees.

Equal opportunity and accommodations

• Abridge considers qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
• Reasonable accommodations are available throughout the interview and selection process. Details on requesting accommodations are provided after application submission.

Recruitment safety

• Abridge will never request financial information, payment, bank account numbers, or Social Security numbers during the application or interview process.
• Recruiting emails come from an @abridge.com address. Exercise caution and cease communication if an interaction seems suspicious.
• For guidance on identifying fraudulent job ads, see the FTC's recruitment fraud article.