Senior Revenue Operations Manager - GTM Systems and Automation

About the role

• New Relic builds an intelligent observability platform that helps companies understand complex systems and optimize digital applications in an AI-first world.
• As Senior Revenue Operations Manager on the GTM Planning & Process team, you will own the technical and automation engine behind the Go-To-Market organization.
• Work at the intersection of business strategy, field execution, and technology, partnering across the revenue organization to eliminate operational friction, scale systems, and build solutions that support growth.
• Listed locations are Atlanta, Georgia, USA; Portland, Oregon, USA; San Francisco, California, USA; and Toronto, Canada. The posting is tagged remote.

Responsibilities

• Drive the GTM technology roadmap, including Salesforce, Clay, and Salesloft. Pilot emerging AI capabilities and transform manual steps into efficient, automated workflows.
• Partner with cross-functional stakeholders to gather requirements and translate business needs into clear user stories, technical specifications, and user acceptance testing plans.
• Define key system-level performance metrics, build automated dashboards, and collaborate with Data & Analytics to maintain a trusted source of truth.
• Guide field adoption of new system features through clear documentation, enablement sessions, and change management strategies.
• Work closely with Marketing, Sales Operations, and Customer Adoption to streamline business rules and build a customer lifecycle spanning initial land, onboarding, adoption, value realization, and expansion.

Requirements

• 6 to 8+ years of B2B SaaS experience across Revenue Operations, Field Sales Ops, or GTM Systems Architecture.
• Strong functional understanding of Salesforce, including data flows and integrations between systems, alongside business intelligence tools such as Tableau or advanced Excel.
• Experience leading cross-functional projects, writing detailed user stories, and managing delivery using Agile/Scrum methodologies in Jira.
• A strong builder mindset and ability to translate qualitative business needs into scalable technical designs.
• Relevant professional experience or a bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• Visa sponsorship is not available for this position.

Preferred qualifications

• Experience with modern GTM tools such as Salesforce CPQ, LeanData, or Clay.
• Exposure to implementing AI capabilities for predictive scoring or automated routing.
• Practical SQL skills and familiarity with Snowflake or AWS data pipelines.
• An advanced degree, such as an MBA or a related master's degree.

Benefits

• Eligibility for a corporate bonus plan.
• Healthcare, dental, and vision benefits.
• Parental leave and planning, and mental health benefits.
• A 401(k) plan and match.
• Flex time-off, 11 paid holidays, and volunteer time-off.
• A flexible workforce model supporting fully office-based, fully remote, or hybrid work arrangements.

Hiring and inclusion

• New Relic values diverse backgrounds, abilities, perspectives, and nontraditional career paths, and evaluates candidates based on qualifications without discrimination based on legally protected characteristics.
• Reasonable accommodations for the application or recruiting process are available by contacting resume@newrelic.com.
• Hires must verify identity and work eligibility and complete employment eligibility verification. A criminal background check is required.
• Qualified applicants with arrest and conviction records are considered based on individual circumstances and applicable law, including the San Francisco Fair Chance Ordinance.
• Certain roles require an export compliance assessment as a condition of employment; further information will be provided during the application process if relevant.